AquaSafe – Solid Custom Earplugs for Swimming

Yes, all of our earplugs are kid-friendly and safe for children.

Yes — when they’re fitted and worn properly, they seal fully to keep water out of your ear canal.

That said, things like earwax, debris, or not pushing them in all the way can break the seal. That’s why we recommend taking it slow the first time to be sure. If anything’s off, we offer free adjustments to get it right.

Absolutely. These are often recommended by ENTs for kids with ventilation tubes, post-surgical care, or recurring infections. They’re designed for peace of mind in exactly those cases - just be sure to check with your ENT first to confirm your child is cleared for swimming

These are solid plugs, so sound will be reduced. You will still hear loud or nearby voices, but quieter sounds will be muffled. If hearing is a concern, the AquaSafe Pro offers filtered protection.

Each pair is custom-moulded to fit the exact shape of your ear. They’re snug, secure, and stay put — even with diving, splashing, or playing around in the water.

For extra peace of mind in rougher conditions, some people wear a neoprene headband or swim cap over top.

No worries. The silicone floats and glows in the dark, so they’re easy to spot and retrieve.

With proper care, AquaSafe plugs can last for years. Most adult ears don't change significantly for up to 5 years.

Kids may outgrow them faster, so you would need to replace them if they stop fitting well because of growing ear. Most kids are good for at least a couple years.

Yes. We keep your ear impressions on file for six years

If you ever need a replacement, a different type of earplug, or want to upgrade, just let us know. You can reorder directly through our website—no need to redo the fitting

We’ve never come across an ear too small or a canal too unusual that we couldn’t fit. These are custom-made to your ear, so we can work with any size or shape.

Some insurance plans do cover custom hearing protection, especially if they explicitly list it or offer a Health Spending Account. We’ve also seen success with reimbursement under extended benefits.

That said, most insurance coverage for “audiology” is focused on hearing aids, which are classified as medical devices. Custom earplugs aren’t typically considered medical devices and may not be covered under standard audiology services.

We don’t offer direct billing, but we can provide an itemized receipt listing them as “Custom Hearing Protection,” along with our license number from the College of Speech and Hearing Health Professionals of BC — which may help with your claim.

Once we have your ear impressions, your earplugs will ship within three weeks. After shipping, delivery typically takes 1-3 days for local orders in the BC Lower Mainland, a bit longer for orders across Canada, and longer for international orders depending on your location.

All earplugs are shipped via Canada Post for Canadian orders and UPS for international orders.

If Canada Post is on strike, we use UPS. They will arrive in a 6 x 6 silver bubble mailer which should fit in your mailbox.

If we already have your ear impressions on file, nothing else is required. You’ll receive an email with your tracking number once your order ships. If we don’t have your impressions, local customers will need to book a free appointment with us for ear impressions. Out-of-town customers will need to get impressions from an audiologist or hearing clinic using our impressions guide. We’ll help you find an audiologist if needed.

No. All of our earplugs are crafted from ultra-soft, medical-grade silicone that’s hypoallergenic, breathable, and designed for long-term comfort without irritation.

Your order includes a set of Engagers custom earplugs with one set of filters (chosen by you), a small zipper pouch, a cleaning tool, and ear balm to help you get them in during the first use.

Changes can usually be made within a few days of your order. Please contact us ASAP if you need to make changes, and double-check your shipping address.

Not at all. The process is quick, painless, and safe — just a soft molding material placed gently in your ear canal for a few minutes. It's also a great opportunity to demonstrate how much sound you can expect to be blocked with your finished earplugs.

Yes! We ship worldwide, and we have clients across the globe.

If you’re local, you can book a free appointment with us to take your impressions.

Out-of-town customers, Please visit a local audiologist or hearing clinic to have your ear impressions taken.
Download and bring this guide with you to ensure they’re done to our high standard.
If you need help finding a clinic, we’re happy to assist.

We include your ear impressions at no charge when you order our earplugs.

If you are out of town - getting impressions at a hearing clinic or audiologist, you can expect to pay between $100 and $200, depending on where you go.

If you are coming to see us locally for your free impressions - you don't need to bring anything.

If you are visiting another audiologist for impressions, you’ll need to bring our Ear Impressions Guide (also provided to you via email when you place your order) to ensure your audiologist takes the your impressions to our standard of quality.

As long as your audiologist follows our impressions guide, your impressions will be great.

Please make sure to send pictures of your impressions before sending them to us for approval.

Please see our Ear Impressions Guide for details.

Every pair comes with a case, and you can choose to have a neck cord installed if you want easy access during breaks or when taking them in and out.

Yes, you can! We offer gift cards for custom earplugs or dollar amounts, which you can easily and quickly send directly to them. Great for unique last-minute gifts!

We’ll include instructions with your order, and we also provide online instructions. If you need help, you’re welcome to visit us for an appointment, and we’ll walk you through it.

You can check out the Custom Earplugs Instruction page here.

Use a damp wipe or cloth to clean your earplugs. If you want to remove the filters, you can wash the earplugs with hot water, but avoid immersing the filters in water.

You can check out the Custom Earplugs Instruction page here.

We offer a 40% discount on replacements within one year. If you’d like a different color, just order from the website or contact us for a special friends discount.

Sorry, we don’t offer engraving on earplugs.

Your earplugs will come with a secure, travel-friendly case that fits easily in your pocket.

Yes! You can request any 2- color combination by leaving a note in the special request area when placing your order. We’ll let you know if it’s possible.

Yes, all of our custom earplugs work for all ear shapes and sizes, including cauliflower ear.

Our custom earplugs are designed to last for 4-5 years or more, which means less waste compared to disposable foam or latex earplugs.

Our custom earplugs are washable and reusable, helping reduce the waste from disposable earplugs that end up in landfills.

All of our earplugs are made from medical-grade, durable silicone that’s biocompatible and skin-friendly.