Got Questions? Fire Away.
If you have a question, whether it’s about an order, your earplugs, or anything else - fill out the form below and we’ll get back to you by email, usually within 24 hours.
Prefer to talk to someone? Give us a call during business hours (8am-6pm)
2 Locations
* By Appointment Only
Call or Text: 604-359-3080
Fax: 778-374-6114
Burnaby
Unit 201 – 3701 Hastings Street
Burnaby, BC V5C 2H6
Surrey
Unit 202 – 15388 24th Avenue
Surrey, BC V4A 2J2
FAQ
Do you work with insurance or benefits plans?
Some insurance plans do cover custom hearing protection, especially if they explicitly list it or offer a Health Spending Account. We’ve also seen success with reimbursement under extended benefits.
That said, most insurance coverage for “audiology” is focused on hearing aids, which are classified as medical devices. Custom earplugs like Drifters aren’t typically considered medical devices and may not be covered under standard audiology services.
We don’t offer direct billing, but we can provide an itemized receipt listing them as “Custom Hearing Protection,” along with our license number from the College of Speech and Hearing Health Professionals of BC — which may help with your claim.
Do I need an appointment?
Yes — we’re by appointment only so we can give each client the time and attention they need. Book online here.
We don't do walk-ins.
Do I need a doctor’s referral?
No referral needed. You can book directly - just choose the service that fits what you need.
What are your hours?
We’re available from 8 a.m. to 6 p.m., Monday to Friday. (by appointment only)
Where are you located?
We have two locations: one in South Surrey and one in North Burnaby. Exact addresses are shown during online booking, or feel free to ask us directly.
Surrey (mailing address):
202 – 15388 24th Avenue
Surrey, BC V4A 2J2
North Burnaby:
201 – 3701 Hastings Street
Burnaby, BC
Can I text you instead of calling?
Yes - you can text or WhatsApp us at 604-350-3080 during business hours. Whatever’s easiest for you.
How long does it take to get a response?
We usually reply within 24 hours, but often much faster. For anything urgent, texting is the quickest way to reach us.
Do you offer group or corporate bookings?
Yes. We regularly work with companies, musicians, film, and industrial teams. Contact us with details and we’ll sort it out.
Do you sell gift cards?
Yes. We regularly work with companies, musicians, and industrial teams. Grab one here! Grab one here!